System Administrator

Technoholic Advance Solutions is a Houston-based IT Company providing remote services all over the world. We are looking to hire a motivated and experienced System Administrator to provide remote support and consulting services for our clients.

Position Summary

The System Administrator / Network / Endpoint is responsible for maintaining a reliable, secure, and efficient global IT network. They maintain and monitor all active network connections and user equipment in order to ensure smooth operation. Configure and distribute user computers and peripherals across the organization.

Responsibilities

• Assists with IT infrastructure globally, with an emphasis on availability, reliability, and performance; ensure stable infrastructure environment enterprise-wide, monitors and analyzes problems that occur.
• Fully support, configure, maintain and upgrade customer's networks and in-house servers.
• Install and integrate new server hardware and applications.
• Keep an eye out for needed updates.
• Support and administer third-party applications.
• Ensure network security and connectivity.
• Monitor network performance (availability, utilization, throughput, goodput, and latency) and test for weaknesses.
• Set up user accounts, permissions, and passwords.
• Configure and deploy personal computers and peripherals across the organization.
• Define network policies and procedures.
• Specify system requirements and design solutions.
• Research and make recommendations on server system administration.
• Maintain effective asset tracking to allow visibility into the life cycle of our equipment.
• Provide input on technology and process to increase reliability, simplicity, cost-effectiveness, recoverability, and overall effectiveness of the LAN/WAN and supporting systems.
• Ensure compliance with information security standards and best practices.
• Maintain telephony infrastructure across multiple regions.
• Service day to day IT helpdesk issues as a part of the helpdesk team. Meet IT helpdesk SLA on tickets that have been assigned.
• Accomplish organization goals by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.
• Adhere to TAS policies and procedures.
• Other job duties as assigned.

Education And Experience

• Bachelor's degree in Computer Science or related field.
• Familiarity with common desktop software like PDF editors and the basic Office applications
• Hands-on experience with Cisco Meraki is desired
• Experience with the Microsoft 365 Platform, Microsoft Azure, Microsoft Endpoint management, Active Directory, and Microsoft Defender is desired
• Technical knowledge of laptops, printers, and related hardware required
• Knowledge of best practices around management, control, and monitoring of PC infrastructure
• 1+ year of hands-on experience in supporting desktop PCs and VOIP phone systems
• 1+ year experience in networking, routing and switching (SD-WAN preferred)

Competencies

To perform the job successfully, an individual must be able to execute each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and ability required.

Knowledge

• English Language Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
• Customer and Personal Service Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.

Skills

• Critical Thinking Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
• Judgment and Decision Making Considering the relative costs and benefits of potential actions to choose the most appropriate one.
• Reading Comprehension Understanding written sentences and paragraphs in work-related documents.
• Systems Analysis Determining how a system should work and how changes in conditions, operations, and the environment will affect outcomes.
• Active Listening Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.

Abilities

• Problem Sensitivity The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem.
• Written Comprehension The ability to read and understand information and ideas presented in writing.
• Deductive Reasoning The ability to apply general rules to specific problems to produce answers that make sense.
• Inductive Reasoning The ability to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events).

Shift Time: 9:00am CST - 6:00pm CST

Job Type: Full-time

Language:English (Preferred)